Frequently Asked Questions

Customer Service

Your Order

  • How can I change or cancel my order?

    Please contact chocolovecustomerservice@chocolove.com for all order questions, comments, or concerns.

  • How will you ship my order?

    Chocolove’s standard shipping for small orders is 2-Day FedEx. For consumer orders $70 and over, 2-day shipping is free. For consumer orders under $70, 2-day shipping will be $12.
    Consumers will still have the option of choosing FedEx Overnight shipping, but will pay all costs associated with the shipping change.

  • If I order on _____, when will it ship?

    Chocolove ships orders Monday through Wednesday. Delivery days are Wednesday through Friday (with the exception of Holidays).
    When temperatures are anticipated to reach 90°F (or above) anywhere in transit, orders will be held until an acceptable temperature range is anticipated. Time and weather conditions permitting, Chocolove will contact you with details.

  • How do you protect my order from heat?

    Chocolate begins to melt at 75°F. Insulated packaging, extra cushioning and freezer packs are used to protect shipments when the temperature in Boulder, at the destination, or during transit may exceed 75°F.

  • Do you ship internationally?

    Chocolove does not ship internationally.

Products

  • What does the Best Before/Pull Date mean?

    The Best Before date (also shown as “Pull Date“ or “Tastes Best Before“) refers to the recommended date that you use the product by for best physical taste quality.

  • How do I read the Best Before/Pull Date?

    Large Bars: (marked with date and time of production with line code and best by date)

    MMDDYYHHMM  MON

                LINE           YEAR

    Date and Time of Production

    Best By Date (Pull Date)

    Month + Day + Year + Hour + Minute

    (MMDDYYHHMM)

    Month (MON)

    Production Line Code

    (XX)

    Advanced Year (YYYY)

    Mini Bars: (marked with date of production & best by date)

    MMDDYY / MON YEAR

    Pre-Printed & Estimated Date of Production Best By Date (Tastes Best Before Date)

    Month + Day + Year

    (MMDDYY)

    Month + Year (MON YYYY)

    Gourmet Bars/ Cups/Pouches: (marked with date and time of production, “Best Before” is also printed, and best by date)

    MMDDYYHHMM

    MON YEAR

    Date and Time of Production

    Best By Date (Pull Date)

    Month + Day + Year + Hour + Minute

    (MMDDYYHHMM)

    Best Before:

    Month + Year

    (MON YYYY)

  • May I submit poetry?

    We do not take poetry submissions but we appreciate your interest. The poetry used on our wrappers has to be in the public domain which is free and clear of any rights.

  • Why does my bar have a white swirly film on the surface?

    This light powder is called bloom. When chocolate is exposed to temperatures above 75°F, the cocoa butter can change from solid to liquid and move toward the surface of the bar. Subsequent cooling will result in cocoa butter crystals forming a thin, lightly colored powder on the surface of the bar. It also leaves some cocoa particles uncoated inside the bar, causing the chocolate to taste dry, chalky, or grainy. Obviously, higher temperatures can cause a bar to melt and deform, but even at temperatures around 80°F a bar may not deform, but may develop bloom.
    Chocolove is in excellent condition when it is shipped from our warehouses. We go to great lengths to ensure that our storage conditions are ideal and that the transportation used to carry our chocolate is appropriate and refrigerated. Once it leaves our facility we endeavor to educate and monitor our distributors to assure there is no damage to the chocolate. We cannot control distributors and store owners and therefore cannot be responsible for bloomed chocolate. However, let us know if you have purchased a bloomed bar of chocolate and we will follow up with stores and distributors to take measures for preventing such problems in the future.

    If you purchase a bar that has bloomed, the best way to remedy the situation is to return the bar to the store with your receipt. Most stores will replace the bar free of charge to you.

  • Are Chocolove products Kosher?

    Yes, all products are certified Kosher Dairy by Scroll-K Vaad HaKashrus of Denver, CO.

  • How do I store Chocolove products?

    Chocolate must be kept cool, out of sunlight, and in a moisture-proof container to preserve freshness and develop flavor. Chocolate tastes best at a temperature of 70°F. A range of 55°F to 65°F is recommended for storage. You can store chocolate in the refrigerator; however, it should be stored in an air-tight, moisture-tight container. A zip lock bag may not be enough to keep out moisture and other aromas in the refrigerator for longer term storage.

Ingredients

  • Do Chocolove products contain alcohol? What is cocoa liquor?

    Cocoa liquor has no alcoholic content. The term “cocoa liquor“ is used to describe finely ground cocoa beans. During grinding, the mill gets hot and the ground cocoa beans become very fine in particle size and the cocoa butter becomes liquid; in short the finely ground cocoa beans are liquid when they exit the mill. When cocoa liquor is cooled and becomes solid, it is the same as unsweetened baking chocolate.

  • Is there gluten in Chocolove products?

    Most bars have no gluten, but we do not guarantee Chocolove to be gluten free. We make some bars that have grain as an ingredient, such as our Pretzel in Milk Chocolate bar.

  • Which Chocolove products are vegan?

    We do not claim that Chocolove bars are vegan. Most of our dark chocolate arrives at our facility as kosher pareve which means it is completely free of milk products, according to Jewish dietary law. The remainder arrives kosher dairy, which means the dark chocolate was made on equipment that also makes milk chocolate. Chocolove has separate equipment for melting and molding milk chocolate and dark chocolate. We take measures to assure that milk chocolate is kept away from dark chocolate.

  • Is Chocolove chocolate made with alkalized cocoa?

    No. Adding alkaline, or Dutch processing, is sometimes used to make cocoa powder more soluble in drink mixes. It has very little application in chocolate and has no use in making premium chocolate.

  • What is the caffeine content in Chocolove products?

    It is important to note that there are other stimulants in chocolate in addition to caffeine and that are similar to caffeine, namely theobromine and theophylline. These naturally occurring compounds have different types of stimulant properties. Given the mix of compounds and varying body chemistry of consumers, the reaction or stimulation one gets is uniquely personal. One Chocolove bar could equal one cup of coffee in total stimulants; although how you feel after eating one bar of chocolate would be different than after drinking a cup of coffee. The higher the cocoa content, the more stimulating the chocolate will be.

  • Why do you add soy to your chocolate?

    For those bars that do contain soy lecithin, lecithin is less than 2% of the formula by weight and is made from soybeans that are GMO-free. Lecithin is used in the formula to facilitate even distribution of cocoa butter throughout the chocolate.

  • What type of sugar do you use?

    The organic chocolate in our organic bars is made with cane sugar. The chocolate in Chocolove’s other bars is made with beet sugar. The beet sugar is grown in Europe and they have strict laws against GMOs there.

  • Are there trace minerals in Chocolove products?

    Chocolate is a nutrient-dense food, high in anti-oxidants and derived from cocoa beans, which come from cocoa trees grown in soil. Because of this, chocolate is comprised and loaded with naturally occurring minerals and elements, including calcium, magnesium, and  iron, among others.

Sustainability & Social Responsibility

  • Are Chocolove products made with sustainable practices?

    Yes. We take a variety of approaches towards ethics, social issues, and sustainability, as we see knowing who grew and handled every ingredient in every product as raising the integrity, reliability, and quality of food; making for a better Chocolove for you.
    You can read more about our sustainability and social responsibility practices in the Sustainability, Social Responsibility section of our website.

  • What certifications does Chocolove have?

    Among Chocolove’s certifications include Rainforest Alliance, Non-GMO Project, Fair Trade, Organic, and others. The subjects of certifications, corporate ethics and morality, social responsibility, and cocoa supply chain sustainability are all interrelated, but cannot be answered by one logo or name.
    Please visit the Sustainability, Social Responsibility section of our website for more information.

  • Are there GMOs in your ingredients?

    No. Some of our bars contain soy lecithin made from soy beans that are guaranteed GMO-free. The beet sugar used in Chocolove bars is grown in Europe and they have strict laws against GMOs there. To date, Chocolove is proud to have over 50 of our products verified by the Non-GMO Project.
    We strive to sell only foods that are free of genetic reconstruction and are committed to achieving the ultimate goal of having all of our products fully Non-GMO Project verified.

  • Are the foil and wrapper recyclable?

    The paper wrappers and foil wrapping are fully recyclable. The foil stamping has no bearing on the wrapper’s ability to be recycled. The metallic foil material is removed from paper in the same process that ink is removed during recycling.
    The plastic wrappers are not recyclable in standard single stream. However, some recycling programs have the capability to recycle candy bar wrappers.

General