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What are you contacting us about?

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Please complete as much as you can so we can provide better response. Thank you!

Subject(Required)

Online Order Inquiry

Type of Order Inquiry(Required)

Please choose of the following options

Cancel Order

Order Status Update

Shipment / Tracking Status

Missing Items in Order

Received Wrong Items in Order

Other

Order Number

Order Inquiry(Required)

Tell us how we can assist with your order

Product Quality Issue

If you’re reporting more than one product, please complete a separate form for each one. This helps us match the correct lot number with the correct product.

Type of Quality Issue(Required)

Please select the general category that best matches the type of quality issue you experienced. You’ll have a chance to provide more specific details and describe the issue further in the next section.

Taste Quality

Ingredient Shortage

Packaging Issue

Heat Damage / Chocolate Bloom

Foreign Object

Type of product(Required)

Chocolate Bar

Bites – Pouch of Individually wrapped chocolate

Cups – 2-pack of filled cups

What Type of Bites?(Required)

Square-Shaped Everyday Bites

Holiday-Shaped Seasonal Bites

What size Bites Packaging?(Required)

3.5oz (100g) – 10 pieces per bag

7.5oz (200g) – 20 pieces per bag

What Size Chocolate Bar?(Required)

Large Bar – 3.2oz (90g)

Mini Bar – 1.3oz (37g)

Is there a Filling in the bar?(Required)

Yes

What type of Chocolate?(Required)

Milk

Dark

Which flavor of Milk Chocolate Large Bars?(Required)

Which flavor of Dark Chocolate Large Bars?(Required)

Which flavor of Filled Chocolate Bars?(Required)

Which flavor of Mini Chocolate Bars?(Required)

Which flavor of Everyday Square-Shaped Bites?(Required)

Which flavor of Seasonal Holiday-Shaped Bites?(Required)

Select from the list below, starting with the shape (e.g., heart, egg, pumpkin, tree), then choose the flavor that matches your product.

Which flavor of 2-pack Cups?(Required)

How many units of this product were affected?(Required)

For example, if you purchased three of the same item and all were affected, enter “3.”

Product Best By Date(Required)

The Best By date is printed on the product packaging. It may appear on the front, back, or individual wrappers depending on the product type.

Product Lot Number(Required)

The Lot Number is the long-format date and time stamp printed above the Best By date (e.g., 010524 0655 A1). If multiple lot numbers, enter all separated by commas.

Store and Purchase Details

Please share where you bought the product, the store location, and the approximate date of purchase. This helps us better understand where and when the issue may have occurred.

What Store did you purchase the product from?(Required)

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Country(Required)

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United States

Canada

City Where You Purchased the Product(Required)

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State(Required)

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Canadian Provinces & Territories(Required)

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When did you purchase it?(Required)

Please give us an approximate date of when you purchased this product

Help Us Understand the Issue

Share anything you noticed about the product, such as appearance, texture, taste, packaging, or anything unusual. You’ll also have a chance to upload photos to help us better understand the issue.

Describe the Quality Issue You Experienced(Required)

Attach a Photo

If you have photos that help show the issue, such as damage, packaging concerns, or a foreign object, please upload them here. Clear images help us better understand the problem and investigate further.

Drop files here or

Accepted file types: jpg, jpeg, png, bmp, Max. file size: 50 MB.

Thank You for Sharing Your Experience

Thank you for sharing your experience. Let us know where to send your coupon so you can enjoy the product as intended. We respect your privacy and never sell or share your personal information.

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What would you like us to know?

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Your Comments/Questions(Required)

Ingredient Questions

Use this section to let us know which product or ingredient you would like more information about

Which Product or Flavor do you have a question about?(Required)

Which Ingredient do you have a question about?(Required)

What is your Ingredient question?(Required)

Compliments

We love hearing from our consumers! Please use this section to tell us what you love about Chocolove

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Suggestions

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Donation or Sponsorship

Use this section to let us know more about your event or organization

What is the name of your Organization?(Required)

Tell us about your Organization and it's mission(Required)

Help us learn about your organization and why Chocolove’s support would be beneficial

Link to Your Organization's Website(Required)

What type of Donation or Sponsorship?(Required)

Please indicate what type of donation or sponsorship you are requesting

Gift Basket for Silent Auction

Sampling / Tasting Event

Volunteer / Staff Appreciation Gifts

Fundraising Event

Financial Sponsorship

Other

How will you recognize Chocolove's donation to your organization?

Facebook Post

Instagram Post

Other Social Media

Printed Brochure / Handout

Email Blast / Newsletter

Other type of Donation or Sponsorship(Required)

Please provide a short description of the type of donation or sponsorship you are requesting

What is the date of your event?(Required)

Please provide if you are requesting a donation for a specific event

How many people will be attending your event?(Required)

Please provide an estimate of how many people will be attending your event

How many Volunteers or Staff appreciation gifts(Required)

Please provide a close estimate of how many people will be receiving appreciation gifts

What kind of Financial Sponsorship is your organization requesting?(Required)

Please provide a dollar amount